Spread the good. What the media is saying about us.
"People are always looking for more ways to give back through traveling.
Now a new travel tool has made it easier than ever" Lonely Planet
A semi flexible rate, means that if you cancel your reservation within the time period set by the
hotel in the cancellation policies, you can have a full return of the amount paid.
A non refundable rate means that the amount paid won’t be returned in case of cancellation.
Terms of Service
YOUR USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS
OF USE (“AGREEMENT” or “TERMS”).
Welcome to Wander.io, the website of WANDER, INC. (“Wander”), a Canadian corporation
(“Wander,” “we,” “our,” or “us”). You agree that any reference to “you” or “your” shall be deemed
to include any third party on whose behalf you book hotels or other accommodations through
Wander, and by booking hotel or other accommodations through Wander for such third party, you
represent to Wander that such third party on whose behalf you book has read these Terms and
agreed to be bound by them.
We put a lot of time and resources into bringing you meaningful travel experiences – in a way that
will make the world a better place.
The idea is simple: build a company that delivers a travel and accommodations booking platform for
smart, adventurous people – and make the world a better place in the process.
It takes a lot of people, a lot of time, and a lot of resources to do that, and to keep it going. We’re
honored to be able to do it.
These Terms are here to protect you, by advising you of Wander’s policies and procedures, and to
keep Wander safe, operating, and productive – so that we can serve you in the future, and continue
to meet our social mission.
3. Cancellation & Changes to Your Reservation
By making a booking through Wander, you are (i) offering to purchase a product and/or service
from a third party provider of hotel or other accommodation services, (ii) representing that you are
at least 18 years old, (iii) representing that all information you provide to us in connection with such
booking is true and accurate, and (iv) representing that you are an authorized user of the payment
Upon submission of your booking, we may verify certain information relevant to the booking with
you, with the accommodations provider, or with other third parties.
Cancellation & Changes by Wander
We reserve the right to (a) refuse any booking at any time; (b) correct any errors, inaccuracies, or
omissions – including, but not limited to, errors that affect pricing or availability of
accommodations; (c) change or remove any offering appearing on Wander at any time; (d) modify or
cancel your booking, whether or not the booking has been confirmed via a confirmation email from us to you, or by any other method. We may do any of the foregoing at any time without notice to
you (including after you have submitted payment for your booking). If we modify your booking, we
will attempt to contact you first, to provide you with the opportunity to cancel the booking in its
entirety. If we cancel your booking, we will promptly attempt to notify you by contacting you via the
most recent phone number and email address associated with your account. We reserve the right to
limit, reject, modify, or cancel bookings that, in our sole judgment, appear to be placed by
unauthorized parties, including resellers.
If your payment method has already been charged for a booking that is later modified or cancelled
by Wander, we will issue any refund due via the original method of payment.
Cancellation & Changes by Hotels or other Accommodations Providers
When you book through Wander, you agree to all booking, cancellation and change policies of the
hotel or other accommodations provider with whom you book that are made available through
Wander. Wander’s services are limited to facilitating bookings between you and hotel and other
accommodations providers, and Wander is not a vendor of hotel or other accommodations, nor is
Wander a co-vendor of any of the hotels or other accommodations listed on Wander. Bookings
may be non-cancellable, non-refundable, non-transferable, and otherwise non-changeable,
depending on rules, restrictions, and policies of hotel and accommodations providers. Some
bookings may require additional payments for modification or cancellation, depending on the terms
of your agreement with the hotel or other accommodations provider.
Hotels and other accommodations are subject to the availability at the time of your arrival, and such
availability is solely the responsibility of the hotel or other accommodations provider with whom
your booking was made.
You agree that you have read and understood those hotel or other accommodations providers’
policies available through Wander, and that you agree to be bound by them.
Accommodations for Individuals with Disabilities
We cannot guarantee that every hotel or accommodation listed on our website is or will be
accessible to individuals with disabilities. You should check with the hotel or other accommodation
provider prior to booking, to ensure that they can meet your specific needs.
Hotel and other accommodation providers may require that you present a valid passport or other
valid government-issued identification at the time of check-in, and that hotels and other
accommodation providers may, in their discretion, require payment or a hold on a valid and
authorized credit card at the time of check-in. Your credit card must have sufficient credit available.
Hotel and other accommodations providers may not be able to accept debit cards.
[OPTION 1 – IF PRICING WILL BE IN U.S. DOLLARS] All prices displayed on Wander are in
U.S. Dollars. Wander is not responsible for any fees or additional costs that are imposed as a result of credit card currency conversion fees, international transaction fees, or fluctuation in currency
between the time that
[OPTION 2 – IF PRICING WILL BE DISPLAYED IN OTHER CURRENCIES] Prices
displayed on Wander may vary, based on your preferences, or by detection of your IP address, or for
other reasons. The currency for the transaction will be displayed at checkout. By completing the
transaction, you agree to pay for the booking using the currency displayed, and you acknowledge
that, due to the constant fluctuation of exchange rates, the charges that ultimately appear on your
credit card statement may differ from the price displayed at checkout, and such charges may also
differ from the price conveyed to you in any confirmation of your booking. In the event of a refund
by Wander, you will be refunded in the same currency initially charged, in the exact same amount, or
pro rata portion thereof, as initially charged, and you agree that Wander is not responsible for any
fluctuations in exchange rates that may cause differences in amounts appearing on your credit card
or other billing statements.
Taxes & Fees
In facilitating your booking, Wander may charge your method of payment for any applicable taxes
and/or fees, including, but not limited to, occupancy tax, room tax, excise tax, sales and use tax, and
value added tax. In certain locations, the amount we collect may include government-imposed
service fees and/or other fees not payable directly to taxing authorities, but required by law to be
collected by the hotel or other accommodations provider. Taxes and fees will appear as a separate
item on booking invoices and confirmations, and will be included in the total price of any booking
completed through Wander. The amount included in taxes and fees varies based on a number of
factors, including, but not limited to, the hotel or other accommodation’s price, agreements between
Wander and hotel and other accommodations providers whose accommodations are listed on
Wander, and may also include taxes required to be paid by Wander in offering booking services and
a profit retained by Wander.
Hotels and other accommodations providers may charge additional fees, including, but not limited
to, resort fees, housekeeping fees, in-room safe fees, minibar fees, room service delivery fees, and
movie rental fees that are not included in the price displayed at the
4. International Travel
If accommodations you book through Wander are in a foreign country, you must be sure that you
have taken all necessary steps to be admitted into the country you will be staying in, and all necessary
steps to ensure that you will be legally present in the country in which you will be staying at the time
of your stay. This includes, but is not limited to, ensuring that your passport is valid and will be
valid for any length of time required by that country, which may be longer than your anticipated
stay, and ensuring that you have any necessary visas, such as tourist, transit, business, and other
visas. Such requirements vary by the country or countries for which you hold a passport or
passports, and by the country in which the hotels or other accommodations you book through
Wander are located.
5. LIABILITY DISCLAIMER – LIMITATION OF WANDER’S LIABILITY TO YOU
You agree that Wander is not responsible, and will not be liable, for any expenses that you incur in
the event that your hotel or other accommodation is not available upon arrival. Prices, rates, and
inventory are subject to availability of the hotel, and any e-mail or other confirmation of any
booking remains subject to these limitations. You may or may not be able to select a room type, and
any room type may be unavailable at the time of your stay.
You agree that Wander is not liable for, and that you will not seek to hold Wander liable for, any
changes or cancellations of your booking made in accordance with these Terms, and that such
limitation will apply whether such changes or cancellations are made by Wander or by the hotel or
other accommodations provider with whom you have booked.
You acknowledge and agree that images and descriptions of accommodations appearing on Wander
are not the original work of Wander, and that Wander does not guarantee that any particular
accommodation will be “as advertised” upon your arrival. You agree that you waive any and all
claims against Wander for any inaccuracies, misrepresentations, or discrepancies between images and
descriptions made available through Wander or by the hotel or other accommodations provider, and
you acknowledge that Wander offers no guarantees, express or implied, as to the condition,
operation, or existence of any hotel or other accommodations. WANDER SPECIFICALLY DISCLAIMS
ANY AND ALL WARRANTIES, INCLUDING ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, HABITABILITY, TITLE, AND NON-
You acknowledge and agree that, in the event of a dispute between you and any hotel or other
accommodations provider, that you will not seek to make Wander a party to any such dispute in any
court of law, arbitration, mediation, or tribunal.
Any ratings information displayed on Wander may arbitrary and/or subjective, and should not be
relied upon in your decision whether or not to book any hotel or other accommodations. Neither
Wander nor any hotel or accommodations provider makes any representation or guarantees about
the suitability of any information appearing on Wander for any purpose. All such information is
provided “as is” and without warranty or other guarantee of any kind. Wander does not guarantee
or warrant that emails from Wander or any third-party accommodations provider are free from
viruses, worms, or other malicious software or code.
Wander does not guarantee or warrant the security of its website or any online services that Wander
provides. Wander may store your personally identifiable information provided by you on servers
not owned or operated by Wander, and Wander cannot guarantee or warrant the security of such
servers. Wander likewise cannot guarantee or warrant the safety or security of any credit card
information submitted by you to Wander or to any other party for purposes of processing your
booking. Wander may rely on third-party payment processors to charge your credit card or other
payment account, and Wander does not guarantee or otherwise warrant the safety or security of your
personally identifiable information, credit card information, or other information at any time.
You agree that Wander is not responsible for acts, errors, omissions, representations,
misrepresentations, warranties, breaches or negligence of Wander, hotel and accommodations
providers, or any third party engaged or otherwise relied upon by Wander or any hotel or other
accommodation provider in providing any services to you that result in personal injury, death,
property damage, or any other damages or expenses resulting therefrom. Wander will have no liability to you in such instances, and Wander will make no refund in the event of any delay,
cancellation, overbooking, strike, border closure, re-routing, war or other dangerous conflict, force
majeure, or other event beyond Wander’s immediate and direct control. In no event shall Wander
be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of,
or in any way connected with, your use of Wander, or any delay or inability of you to access Wander
or to otherwise communicate with Wander, whether such theory or theories of damages are
grounded in tort, contract, strict liability, other negligence, or allegation of violation of any statute, or
on any other legal theory, regardless of whether Wander or any other party has been advised of the
possibility of such damages.
In the event that Wander is nonetheless found liable to you for any loss or damage arising out of or
related to your use of Wander, in no event will Wander’s liability to you exceed one hundred U.S.
You agree that this limitation of liability reflects a reasonable and appropriate allocation of risk
between you and Wander, and that you are solely responsible for taking any such precautions as may
be advisable to protect yourself from any possible harm arising out of or related to your use of
You agree to defend and indemnify Wander, and any of Wander’s officers, directors, owners,
employees, and/or agents from and against any and all claims, causes of action, demands, recoveries,
losses, damages, fines, penalties, or other costs or expenses of any kind, including, but not limited to,
reasonable legal and accounting fees incurred by Wander, that are brought against Wander by any
third party and which are a result of your use of Wander, your breach of these Terms, or your
violation of any law or rights of any third party.
7. Copyrights & Trademarks
This website, and each page and image contained herein, is subject to copyright held by Wander
and/or third party copyright holders who have authorized Wander’s use, and subject to trademark
rights held by Wander or third parties who have authorized Wander’s use. You acknowledge and
agree that you will not access or attempt to access any source code, scripts, or other computer
language that provides the functionality of Wander or the functionality of any component of
8. Restrictions on Access
Wander reserves the right to limit or terminate access to Wander by any individual, or from any
source, at any time and for any reason, or for no reason whatsoever. You expressly agree that you
will not “frame” or “mirror” Wander, or any part of Wander, or otherwise transmit information
contained on Wander, for any commercial or malicious use without Wander’s express written
consent. You expressly agree that you will not use Wander to make any fraudulent or speculative
9. Choice of Law
You and Wander agree that any dispute arising out of your use of Wander shall be governed by the
laws of the State of New York, without giving effect to any other jurisdiction’s choice of law
10. Mandatory Arbitration
Please read the following carefully. It limits your rights to pursue claims against Wander and any
third-party service provider that you may wish to pursue any claim against arising out of or related to your use of Wander.
The resolution of any dispute arising out of your use of Wander and/or these Terms are governed
by the Federal Arbitration Act, federal arbitration law, and for bookings by U.S. residents, the laws
of the State of New York.
Any and all claims arising out of or related to your use of Wander shall be resolved by binding
arbitration, and you expressly acknowledge that you will not be permitted to bring any claim or
action in any court of law, with the exception of claims that may properly be brought by you in any
small claims court in the United States. Any such arbitration will be conducted and settled by
binding arbitration with Arbitration Resolution Services (ARS) of Coral Gables, Florida. The parties
expressly agree to abide by any and all rules of ARS in effect at the time that ARS is engaged to
conduct such arbitration. In the event that a party fails to pay any award, the award may be
converted to judgment in a court of competent jurisdiction. You acknowledge that Wander is not
responsible for paying any fees or expenses to conduct such arbitration. In the event that ARS is
not available to conduct an arbitration at the time a dispute arises, the parties agree that Wander
shall select one arbitrator accredited by the American Arbitration Association (AAA), which
arbitrator shall be fully empowered to resolve the dispute in accordance with the AAA then in effect.
The parties expressly agree that arbitration shall be by means of electronic submission of evidence
and arguments to the greatest extent possible, and that any hearings necessary to the completion of
such arbitration shall be by telephone or videoconference to the extent possible.
11. Class Action, Consolidated Actions Prohibited
You agree that any and all claims brought by you against Wander will be brought only on your own
behalf, and not on a class action, consolidated, or otherwise representative basis. In the event that
any claim arising out of your use of Wander or these Terms proceeds in court, you and we both
agree to waive any right to a trial by jury.
In the event that any provision of this Agreement is determined to be unenforceable or invalid, such
provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such
determination shall not affect or impair the validity and enforceability of any other provisions.
Travel Service Disclosures
[Insert “SELLER OF TRAVEL SERVICES” registration numbers here for Iowa, Washington, and
possibly Alaska, Ohio, and Hawaii; also include, if listing NYC hotels, NYC Department of Finance
Certificate of Authority to collect occupancy tax.]